Technical Frequently Asked Questions and Answers

We collected the most commonly asked technical questions from users of our products, and have documented solutions for you with detailed answers.

LOGIN HELP

Industry standards for protecting online customers require encrypting customer passwords with hashing symbols (****). This encryption provides the utmost security for AzCIS accounts.

 

As of August 2013 all passwords for AzCIS accounts will be hashed including site administration and staff accounts.

 

New password protocol

 

 

Existing AzCIS Accounts

 

set security questions image

If your username and password are not working check the following things.

 

 

Forgotten username
Usernames can be retrieved two ways:

 

1. User Retrieval
If the user entered an e-mail address when creating their AzCIS Portfolio, the username can be e-mailed to them.

 

Username recovery image

 

2. Site Administrator Retrieval
If a user is unable to remember their username and did not have an e-mail associated with the account, the Site Administrator can look up the username and provide it to them. The user can then try logging in with the correct username.

 

Forgotten username
If the user forgets their password they will need to reset it.

 

 

User Portfolio passwords can be reset three ways:


User Reset via the Password Recovery page
a. If a user cannot remember their password, they can use the Password Recovery page to reset their password. This requires entering a current username.

Password recovery image

b. After successfully entering the existing username, the user will be prompted to provide answers to their security questions before being allowed to reset their password.


Security questions image

c. After successfully answering security questions the user is allowed to reset their password.


Reset password image

Note: After several unsuccessful attempts to answer the security questions, the user will receive a message to contact technical support.

 

User Reset by Portfolio

A user who would like to change their current password can do so within their AzCIS Portfolio by:

a. Logging into their AzCIS Portfolio

b. Accessing "Account Settings" in the drop down list next to their username on the top right of the homepage.

c. Clicking the "Enter New Password" button to display the password entry text fields


Enter new password image

d. Entering the new password, confirming the password by entering it a second time, and clicking the "Update" button (or keep the same password by clicking the "Discard New Password" button).


Discard new password image

 

Site Administrator Reset

Site Administrators do not have access to the passwords of users. However, they are able to set or reset the password of any user to a temporary password. A user may need their password reset if they are unable to remember their username or if they cannot answer their security questions.

 

The Site Administrator can enter a password or click the 'Generate Password' button to auto generate the new temporary password. The temporary password can be emailed to the user if they have an email address associated with their AzCIS Portfolio.

The site administrator should:

a. Keep the 'Reset security questions' checkbox checked to require the user to create new security questions and answers

b. Keep the Send password to XXX@XXX.XXX' checkbox checked to e-mail a temporary password to the user when the user has an e-mail address.

 

The User is unable to retrieve their password because they cannot answer their security questions:

A current username and password must be entered in order for the security questions box to appear.

Users experiencing trouble obtaining this information should:

a. Login with the correct username and temporary password

b. Select and answer two security questions

c. Set a new and different permanent password


Set security questions imageReset password image

 

The Site Administrator can use the same method as described above to reset the passwords for site staff.

  • Go to Staff Accounts
  • Click on the "Reset" password link

Add new staff account image

 

Usernames and passwords for site accounts are provided by AzCIS to site staff to create portfolios. These accounts do not access personal information and are used by multiple users. Sites wishing to change the site username or password should contact AzCIS.

TECHNICAL FAQs

Answer: If you keep seeing the "Login incorrect. Please try again" message after entering your user name and password, check that the user name and password have been entered correctly. Try re-entering, and watch for the correct case (the site is case sensitive - make sure Caps Lock isn't turned on).

 

Answer: If you see the "Your account has expired" message after entering your user name and password, you are using an out-of-date login. Get the current login information from your counselor, teacher, or whomever is helping you use the AzCIS.

 

Answer: If the user name and password fields clear after you enter your info, instead of taking you to the AzCIS front page, it may be that the privacy setting of your Internet browser isn't allowing cookies.

Answer: If you entered your e-mail address when you created your account you can have your password e-mailed to that address. Click here.

Answer: Peterson's Practice Tests are on your My Portfolio or My AzCIS main menu.

Note: These items are optional modules of AzCIS/AzCIS Junior and are only available to sites that have subscribed to them.

Answer: Your Internet browser must be set to allow pop-ups. Check to make sure pop-ups are not blocked.

Answer: If you are a Middle School or Junior Site and you are still seeing the High School Home page, have your site administrator let us know and we can update our databases. You can contact us by using the Help link from the login or home page.

Answer:

Answer:

Internet Explorer

If less than the recommended browser version, go to the Microsoft web site to upgrade:http://www.microsoft.com/downloads/

Firefox

If less than the recommended browser version, go to the Firefox web site to upgrade: http://en-us.www.mozilla.com/en-US/firefox/

Safari

If less than the recommended browser version, go to the Safari web site to upgrade:http://www.apple.com/safari/

(Note: AzCIS uses a temporary or session cookie to identify a user's session information. The cookie is deleted from your computer when you close your browser.)

Answer:

Internet Explorer

Firefox

Safari

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the cookie settings, check the help file of the browser you are using.

Answer:

Internet Explorer

Firefox

Safari

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the JavaScript settings, check the help file of the browser you are using

(Note: AzCIS uses pop-up windows to display various reports and information in AzCIS and the Administration Tools.)

Answer:

Internet Explorer

Firefox

Safari

Google Toolbar

Please see http://www.google.com/support/toolbar/bin/topic.py?topic=116 for more information.

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the pop-up settings, check the help file of the browser you are using.

Answer: AzCIS runs optimally with the latest browsers. Please download for best efficiency:

Internet Explorer
http://www.microsoft.com/downloads/

Firefox
http://en-us.www.mozilla.com/en-US/firefox/

Safari
http://www.apple.com/safari/

Chrome
https://www.google.com/chrome/

(Note: The browser cache is used to keep local copies of previously accessed documents. It reduces the time you need to be connected to the Internet. When a problem occurs, it is a good idea to clear your cache.)

Answer:

Internet Explorer

Firefox

Safari

Note: Instructions may vary with different browsers and operating systems. If you cannot locate the cache settings, check the help file of the browser you are using.

Answer: After you log in to AzCIS, right-click on an empty space on the front page (not on any pictures or words) and click on "Create Shortcut" from the menu that appears. You'll see a message, "A shortcut to the current page will be placed on your desktop" -- click "OK".

Mac - After you log in to AzCIS, highlight the text in your browser's URL box and drag it to the desktop.

Answer: The following domains need to be allowed to access all parts of AzCIS.

Answer: You can read the AzCIS Privacy Policy here.